YOUR NAME:

SERVICE ADDRESS:

CITY:

STATE & ZIP:
NC VA

HOW DID YOU HEAR ABOUT OUR COMPANY?


SERVICE QUESTIONAIRE:

Was your call answered promptly and professionally?	YES NO
Was our customer service staff professional and courteous?	YES NO
Was the service technician professional in providing you the services required?	YES NO
Were shoe coverings worn while inside your home?	YES NO
Did we exceed your expectations for all services we provided? If not, please explain in the space below:	YES NO

SYSTEM REPLACEMENT QUESTIONAIRE:

Were you given adequate information on why your system needed to be replaced?	YES NO
Were you given a professional presetation on the products and services available?	YES NO
Based on the information presented to you, do you feel you were able to make an informed decision considering your family, your home, your budget and your requirements?	YES NO
Which of the following additional products did our sales staff discuss with you?	Air Quality Products Digital Thermostats Programmable Thermostats Humidifiers
Was your replacement system scheduled for installation in a timely manner?	YES NO
Was the installation itself handled in a timely and professional manner?	YES NO
Did we exceed your expectations in replacing your system? If not, please explain in the space below:	YES NO

Thank you again for the time you have spent in completing this questionaire. We appreciate your business and look
forward to serving you again in the future. We hope we exceeded your expectations in all the services we provided you.